Patient Service Rep - Neurosurgery

Baystate Health • Springfield, MA

6h • Onsite

About The Position

Baystate Health is hiring a Patient Service Representative for its Neurosurgery team in Springfield, Massachusetts. The role supports patient care by performing administrative tasks in collaboration with a multidisciplinary care team. Responsibilities include welcoming and registering patients, verifying demographic and insurance information, and providing customer service to patients and families. The practice is part of a multispecialty medical group with nearly 1,000 physicians and advanced practitioners across more than 60 locations in Western Massachusetts.

This full-time position is part of a career ladder; the organization determines the appropriate level. The stated experience preferences vary by level: 6–18 months for PSR I or II, or three years for PSR III. PSR IV is for internal career ladder candidates. The schedule is Monday through Friday, 8:30 a.m. to 5 p.m., with no weekends or holidays.

Requirements

• High school diploma or GED is required.
• Strong customer service skills to interface with patients, families, and the multidisciplinary team.

Nice To Haves

• 6–18 months of experience preferred for PSR I or II.
• Three years of experience preferred for PSR III.

Responsibilities

• Greet patients and gather or verify demographic information.
• Check for necessary referrals and pre-authorizations.
• Request proof of insurance and verify coverage using automated systems.
• Request, accept, and document co-payments or outstanding account balances.
• Schedule new and follow-up appointments according to practice guidelines.
• At checkout, review patient information, schedule future visits, and provide referrals.
• Answer and route calls, and manage or resolve administrative inbox messages.
• Print orders, letters, or short-form medical records in compliance with HIPAA.
• Prepare documents for scanning and route incoming mail and faxes.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED