PSR Ambulatory
About The Position
Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.
Requirements
- High School Diploma/GED
- 1 year Customer Service
- Basic Life Support Program (BLS) - American Heart Association
- 1 year Healthcare
Responsibilities
- Provides exemplary customer service to patients, families, and visitors
- Greets and directs patients while maintaining a calm, friendly, and caring demeanor
- Answers incoming calls, responds to inquiries, schedules appointments, and routes calls appropriately
- Registers patients and accurately enters or updates demographic and insurance information in the EMR
- Communicates with clinical staff to support patient flow and update waiting patients
- Collects patient payments and applies payments and adjustments to accounts
- Balances daily encounter forms and cash drawers
- Performs additional administrative tasks based on practice specialty
- Utilizes strong computer skills and professional phone etiquette
- Demonstrates attention to detail, strong organizational skills, and ability to multitask
- Maintains confidentiality of sensitive patient information
Benefits
- Offers professional development opportunities
- enhanced benefits package
- pay based on experience and expertise
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
