Patient Service Representative

Solis Mammography•Philadelphia, PA

14d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the center’s workflow, contributing to the organization’s profitability. The position is based at 2301 South Broad Street, 2nd Floor, Philadelphia, PA 19148, and is full-time for 40 hours per week. Hours are Monday through Friday, 7:30 a.m.–4:00 p.m., with a rotating Saturday schedule from 7:30 a.m.–11:30 a.m. The role provides front-office services and support in a collaborative, compassionate team environment. It includes patient registration and scheduling, payment collection and reconciliation, preparation and handling of patient paperwork, and coordination of diagnostic test orders. The representative also participates in front-office training to stay current with policies and procedures.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to understand and carry out detailed, sometimes complex, written or oral instructions using common sense.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients professionally and in a friendly manner.
Register patients completely and accurately, entering demographic and insurance information into the RIS (Radiology Information System) and verifying existing information.
Explain forms to patients and assist with completion on paper or tablet as needed.
Scan paperwork that must be linked to patients’ medical records and maintain confidentiality.
Collect patient payments, including explaining benefits based on insurance verification when necessary.
Prepare paperwork for future appointments, including documents required for specific exams or payors.
Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay up to date on front-office policies and procedures.