Patient Service Representative

Touchstone Medical Imaging • Austin, TX

14d • Onsite

About The Position

Touchstone Medical Imaging is seeking an experienced, patient care-oriented Patient Service Representative for its Northwest location in Austin, Texas. This full-time role supports the company’s mission to make radiology better to improve lives. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., in a service-oriented outpatient diagnostic imaging environment.

The representative assists patients throughout the administrative side of their imaging visits, including scheduling, check-in and check-out, authorizations, insurance verification, phone support, billing information, and patient-record requests. The role requires strong customer service, computer, and multitasking skills, with the ability to manage a heavy patient volume and maintain accurate patient information.

Requirements

• 1–4 years of experience in a medical office or hospital setting.
• Ability to handle heavy patient volume.
• Strong customer service skills.
• Strong computer skills.
• Ability to multitask.
• Knowledge of medical terminology.
• Medical Assistant Certification is a plus.
• Bilingual ability is a plus.

Nice To Haves

• Experience with authorizations and insurance verification is preferred.
• Medical Assistant Certification is a plus.
• Bilingual ability is a plus.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check patients in and out.
• Answer multiple phone lines.
• Provide accurate and complete information to the billing office.
• Verify insurance.
• Ensure accuracy of patient data entered into the system.
• Process requests and file patient records.

Benefits

• Monthly bonus opportunities.
• Medical, dental, vision, life, and pharmacy plans.
• 401(k) with employer contribution.
• Paid short-term disability.
• Paid vacation time.
• PTO accrual beginning Day 1.
• Colleague referral bonus program.
• Premium base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed