Administrative - Administrative Representative

CSMC • Culver City, CA

6d • Onsite

About The Position

This position serves as the primary point of contact for patients, both in person and over the phone, ensuring a smooth and welcoming experience when accessing healthcare services. Responsibilities include assisting patients with check-in and check-out processes, verifying demographic and insurance information, scheduling appointments, and addressing patient inquiries or concerns. The representative works closely with clinical staff and administrative teams to support efficient patient flow within the outpatient clinic setting. The position may require supporting operations at an additional nearby clinic location as needed. Strong customer service skills, professionalism, and attention to detail are essential for maintaining a positive patient experience and ensuring administrative accuracy.

Requirements

• High school diploma or GED.
• At least one year of recent experience working in an outpatient clinic or medical office environment.
• Knowledge of medical insurance, referral procedures, and benefit plan processes.
• Ability to read, understand, and respond to detailed written and verbal instructions.
• Ability to communicate effectively with patients, providers, and healthcare staff while maintaining a professional and compassionate demeanor.
• Flu vaccination compliance is required.
• Strong computer skills, organizational abilities, and attention to detail.

Nice To Haves

• Experience with electronic medical record systems such as Epic or CS-Link.
• Familiarity with medical terminology.

Responsibilities

• Assist patients with check-in and check-out processes.
• Verify demographic and insurance information.
• Schedule appointments.
• Address patient inquiries or concerns.
• Work closely with clinical staff and administrative teams to support efficient patient flow.
• Support operations at an additional nearby clinic location as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED