PATIENT SERVICE REPRESENTATIVE (PART-TIME)

STATE OF FRANKLIN HEALTHCARE GROUP•Johnson City, TN

1d•Onsite

About The Position

The Patient Service Representative supports patient-facing administrative operations at the SOFHA Walk In Clinic in Johnson City, Tennessee. The role reviews and updates patient demographic, insurance, and provider information; helps new patients complete required paperwork and creates their accounts in the computer system; and collects copies of insurance cards and driver's licenses. The representative updates the electronic medical record system, takes patient photos, provides the clinic's payment and privacy policies, and responds to patient questions and concerns. The role also schedules and reschedules appointments, collects payments and records them on patient encounter forms, and routes telephone calls and messages.

Requirements

High school diploma or equivalent.
Knowledge of grammar, punctuation, and sentence structure.

Nice To Haves

Previous experience in a medical office or customer service position.
Basic knowledge of insurance and billing procedures, including ICD-10, CPT, and HCPCS coding, as applicable.

Responsibilities

Review and update patient demographic, insurance, and provider information.
Instruct new patients to complete required paperwork and create new patient accounts in the computer system.
Obtain copies of patients' insurance cards and driver's licenses.
Update the electronic medical record system and take patient photos.
Provide patients with the SOFHA payment and privacy policy.
Answer patient questions and concerns.
Schedule and reschedule patient appointments.
Collect payments and note them on the patient encounter form.
Route telephone calls and record and deliver messages.