Patient Service Representative

Deborah Heart and Lung Center•Browns Mills, NJ

20d

About The Position

This position performs administrative tasks that support patient care and office operations in a healthcare environment. The Patient Service Representative answers phone calls, responds to patient inquiries, and manages patient charts and medical records. The role also supports office supply management, accurate patient census and scheduling updates, monitoring inboxes for medication refills, appointments, and referrals, and ensuring necessary forms and consents are completed before patient visits. Additional duties may include assisting Patient Access with check-in and check-out, insurance verification, and appointment scheduling. Strong customer service is essential when interacting with patients, medical staff, and external parties. The position requires at least one year of front desk experience in a medical office or outpatient ambulatory care setting, along with computer and EMR experience. Knowledge of medical insurance, medical terminology, and medical office services and routines is required. A high school diploma or equivalent is required; an associate degree is preferred. The minimum starting rate is $18.20. The stated schedule is Monday to Friday, 8:30 AM–5:00 PM, for 80 hours per pay period. Healthcare coverage is offered to team members in regularly budgeted positions of at least 30 hours per week. Other listed benefits include paid time off, a 401(k) matching contribution, tuition assistance, short- and long-term disability benefits, life insurance, a meal discount, dependent care subsidy, adoption assistance, and free parking.

Requirements

At least one year of front desk experience in a medical office or outpatient ambulatory care setting.
Computer and EMR experience.
Knowledge of medical insurance, medical terminology, and medical office services and routines.
High school diploma or equivalent.
Effective communication with physicians, patients, and teammates.
Knowledge of working with EMR systems.

Nice To Haves

Cardiovascular practice experience.
Two to four years of experience in a customer service-oriented environment.
Associate degree.
Bilingual Spanish/English.

Responsibilities

Answer phone calls and address patient inquiries.
Manage patient charts and medical records.
Manage office supplies.
Maintain accurate patient census and scheduling updates.
Monitor inboxes for medication refills, appointments, and referrals.
Ensure necessary forms and consents are completed before patient visits.
Assist Patient Access with check-in and check-out processes, as needed.
Verify insurance and schedule appointments, as needed.
Communicate with patients, medical staff, and external parties.

Benefits

Healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week.
Generous paid time off.
401(k) matching contribution.
Tuition assistance.
Short- and long-term disability benefits.
Life insurance.
Meal discount.
Dependent care subsidy.
Adoption assistance.
Free parking.