Patient Service Representative

ZOLL LifeVest•Wilmington, DE

16d

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while their condition changes. A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment, trains the patient and caregivers, and follows up as needed to support understanding and satisfaction. PSRs may accept or decline assignments based on their schedules. Assignments can often be arranged during free time, including before or after work and on days off. Work may involve daytime, evening, or weekend assignments, travel to patients’ homes and health care facilities, and competitive fee-for-service compensation. The opportunity is intended for health professionals with patient-care and teaching experience who want to supplement their income. Preferred candidates may include RNs, EMTs, paramedics, EMS personnel, firefighters, PAs, LPNs, MAs, phlebotomists, RCISs, CVTs, and EKG technicians; all candidates are reviewed individually.

Requirements

At least 1 year of patient-care experience.
Patient-care experience must be in a paid professional environment; family caregiving does not qualify.
Patient-care experience must be documented on the resume.
Complete a background check.
Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
Disclose a personal NPI number, if applicable.
Have a valid driver’s license and car insurance and/or a valid state ID.
Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
Be willing to pay for additional vendor credentialing, such as RepTrax, if required geographically.

Nice To Haves

Preferred candidate backgrounds include RN, EMT, paramedic, EMS, firefighter, PA, LPN, MA, phlebotomy, RCIS, CVT, or EKG technician.

Responsibilities

Contact caregivers and family members to schedule services.
Accept assignments that may take place during the day, in the evening, and/or on weekends.
Travel to patients’ homes and health care facilities to provide services.
Train patients and, when applicable, their caregivers in the use of the LifeVest.
Program the LifeVest according to the prescribing physician’s orders.
Measure patients and determine the correct garment size.
Review applicable paperwork with the patient and obtain the patient’s signature.
Transmit a signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
Manage device and garment inventory.
Disclose any family relationship with a potential referral source.