Patient Service Representative
Akron Children's Hospital•Medina, OH
•Onsite
About The Position
The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and a positive patient experience. Duties include preparing for visits, welcoming patients, managing arrival and departure functions, processing payments, scheduling appointments and diagnostic testing, and completing general office tasks. The role is onsite, full-time, and has a variable schedule totaling 80 hours bi-weekly.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Office (Outlook, Excel, and Word) or similar software.
- Excellent interpersonal skills to communicate effectively by telephone and face-to-face with patients, families, physicians, and facility staff.
- Strong organizational skills and the ability to prioritize multiple tasks effectively.
- Ability to perform basic math skills to process insurance copayments.
Nice To Haves
- Experience performing clerical or administrative duties in a general office setting.
- Experience working in a healthcare environment.
- Experience using a computerized scheduling system.
- Knowledge of medical terminology.
Responsibilities
- Build and maintain positive relationships with patients and families by greeting them and responding promptly and compassionately to questions and requests.
- Perform assigned point-of-service activities, including visit preparation, copay collection, and patient tracking, under the direction of the supervisor.
- Schedule patient visits and diagnostic testing using hospital procedures and resources.
- Manage third-party payors and collect copayments.
- Complete routine office duties such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
- Maintain appropriate front desk inventory and communicate supply needs to the appropriate staff member.
- Support smooth office operations by setting and revising priorities according to workload and anticipating needs and deadlines.
- Maintain the overall appearance of the department, including the cleanliness of the work area and waiting room as needed.
- Participate in clerical and administrative cross-coverage as needed.
- Follow HIPAA requirements.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
