Patient Service Representative (PSR) - Gastroenterology Clinic
About The Position
The Patient Service Representative (PSR) will be responsible for greeting patients and visitors, answering telephones, registering patients, obtaining demographic and insurance information, verifying insurance coverage, collecting co-pays, deductibles, and previous balances, posting payments, and updating demographic and insurance information. The PSR will also schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules, and provide accurate information regarding test preparations and arrival times. They will ensure insurance and patient information is complete and accurate, identify and resolve registration problems, monitor patient flow, and offer assistance to patients with needs such as transportation and directions. The role also includes performing visit closure, checking out patients, scheduling follow-up appointments, and providing visit summaries. Additionally, the PSR may file, retrieve, and deliver patient information and records, and complete required forms and documentation.
Requirements
- High School Graduate.
- Excellent customer service skills.
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
- Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
- Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Nice To Haves
- No experience required.
Responsibilities
- Greets patients and visitors and responds to routine requests for information.
- Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
- Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
- Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
