Patient Service Representative (PSR) - Gastroenterology Clinic

American Addiction Centers•Pleasant Prairie, WI

1d•Onsite

About The Position

The Patient Service Representative (PSR) will be responsible for greeting patients and visitors, answering telephones, registering patients, verifying insurance information, collecting payments, scheduling appointments, and providing patients with necessary information regarding their visits and test preparations. This role also involves updating patient information, identifying and resolving registration issues, monitoring patient flow, assisting patients with various needs, and performing visit closure tasks such as scheduling follow-up appointments and providing visit summaries. The PSR may also be responsible for filing, retrieving, and delivering patient information and completing required documentation.

Requirements

Excellent customer service skills.
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Responsibilities

Greets patients and visitors and responds to routine requests for information.
Answers telephone, screens calls, and takes messages.
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.