Patient Representative - Gastroenterology Clinic

Methodist Health System•Dallas, TX

1d•Onsite

About The Position

The Patient Representative for the Gastroenterology Clinic greets, instructs, and schedules patients, registers them into the computer system, and determines their insurance benefits. This role serves as a liaison between the patient and clinical support staff. The position requires maintaining strict confidentiality, providing courteous assistance to patients, and managing patient check-ins, demographic updates, and payment collection. The representative is also responsible for answering phones, screening calls, taking messages, and ensuring the reception area is neat and orderly. They will advise the Practice Manager on front office issues and contribute to problem-solving, attend scheduled meetings, and handle daily balancing of charges and receipts. The role emphasizes fostering a team approach to patient care and staff cooperation, and supporting clinic efficiency and cohesion.

Requirements

High school education or equivalent
Knowledge of front office procedures and medical terminology
Excellent grammar and spelling skills
Knowledge in operation of medical office technology systems
Skill in greeting patients and answering the telephone in a pleasant and helpful manner
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instruction
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability to establish and maintain effective working relationships with patients, employees, and the public
Strong communication skills with consistent incorporation of judgement and discretion
Previous typing or data entry at 40 wpm experience

Nice To Haves

Working knowledge of medical terminology and coding
Previous two years in a front office using medical management software

Responsibilities

Maintains strictest confidentiality.
Greets patients in a prompt, courteous and helpful manner.
Checks-in patients, verifies and updates demographic and insurance information to the medical record.
Assists patients with ambulatory difficulties.
Follows office scheduling policies.
Collects payments and enters charges into computer system.
Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
Maintains work area and reception area in neat and orderly manner.
Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
Attends educational and staff meetings as scheduled.
Determine and input daily balance of charges and receipts as assigned by the Office Manager.
Follows established policies and procedures; adheres to OSHA Regulations.
Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
Must be able to support the clinic efficiency and cohesion.