Patient Service Representative
About The Position
The Patient Service Representative performs general business office functions, which may include charge capture and over-the-counter payment posting, registering patients for surgery, and counseling patients and families about insurance and payment issues before surgery. The role ensures that insurance, demographic, and eligibility information is obtained from patients and entered accurately and promptly into the billing system. The representative registers patients in the system, collects and updates patient insurance information, collects co-pays, deductibles, and other out-of-pocket amounts at the time of service, and balances receipts and reconciles daily work batches.
Requirements
- High school diploma or GED required.
- At least two years of customer service experience.
Nice To Haves
- College degree is a plus.
Responsibilities
- Perform general business office functions, including charge capture and over-the-counter payment posting as applicable.
- Register patients for surgery and in the system.
- Counsel patients and families on insurance and payment issues prior to surgery.
- Obtain and accurately and promptly enter patient insurance, demographic, and eligibility information into the billing system.
- Collect and update patient insurance information.
- Collect co-pays, deductibles, and other out-of-pocket amounts at the time of service.
- Balance receipts and reconcile daily work batches.
Benefits
- Comprehensive health, dental, and vision insurance.
- Health Savings Account with an employer contribution.
- Life insurance.
- Paid time off (PTO).
- 401(k) retirement plan with a company match.
- Additional benefits (not specified).
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
