Patient Service Representative

Thundermist Health•Woonsocket, RI

15d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center. This role supports the medical practice by greeting visitors, registering patients, scheduling appointments, answering calls, collecting payments, and helping ensure patients feel welcomed and supported. The position contributes to patient-centered care and health equity for the communities served. This is a full-time, entirely onsite position in a medical office setting. Shifts rotate within clinical operating hours: 8:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. The schedule includes evenings, weekends, and holidays. Occasional overtime may be required during vacation periods or staffing shortages.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data entry skills and ability to manage high volumes in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
Proficiency with computers, multi-line phone systems, and written message-taking.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by accurately entering demographics, insurance information, and all required data into the system.
Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update records when changes occur.
Collect co-payments and outstanding balances at the time of each visit.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take complete, accurate messages and document them according to Thundermist procedures.
Contact patients with appointment reminders and follow-up communication.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for timely resolution.