Patient Service Representative Charlotte PT 4:30P-1:00A

Advocate Health • Charlotte, NC

4d • $21 - $31 • Onsite

About The Position

The Patient Service Representative receives and provides information to patients, significant others, healthcare team members, and hospital guests in a courteous and professional manner. The role provides accurate and timely registration for patients in the Southpark emergency department. This is a part-time position scheduled for 16 hours per week, from 4:30 p.m. to 1:00 a.m. on Friday, Saturday, Sunday, and Monday, including every other weekend.

Requirements

• High school diploma or GED required.
• Ability to work in a fast-paced environment and concentrate amid constant interruptions.
• Ability to sit, stand, walk, push, pull, and perform moderate lifting of patients.

Responsibilities

• Greet and assist customers, patients, and visitors, responding with urgency to patient needs and workflow.
• Verify that patients have orders containing a diagnosis and referring physician information, including a legible physician signature.
• Perform point-of-service collections professionally.
• Act and communicate professionally and appropriately for a healthcare setting.
• Ensure the waiting area is clean and orderly.
• Identify patients using two forms of identification, place armbands on all patients, explain the process, and assist with undressing needs when required.
• Respond to emergencies in the department according to the processes established for that area.
• Help meet departmental goals for point-of-service collections and registration accuracy.

Benefits

• Paid time off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match
• Financial wellness programs
• Educational Assistance Program
• Premium pay, such as shift and on-call pay, based on teammate circumstances
• Incentive pay for select positions
• Opportunity for annual performance-based increases

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED