Patient Financial Service Representative 4

Inova•VA, VA

12d•$23 - $37•Hybrid

About The Position

Inova is seeking a dedicated Patient Financial Service Representative 4 for a full-time, Monday-through-Friday hybrid role. The position handles clean claim submission, payer responses and rejections, and complex account issues. The representative may serve in the supervisor or manager’s place when they are absent, and supports, educates, and guides team members as directed by management.

Requirements

High school diploma or equivalent.
Three years of healthcare or relevant experience, or a bachelor's degree and two years of healthcare or relevant experience.

Responsibilities

Submit all clean claims on the day they are received, using the appropriate medium and including all required attachments.
Serve in place of the supervisor or manager during their absence.
Resolve complex issues independently or by coordinating information and actions among team members, Patient Accounts staff, other hospital departments, and payers; seek supervisory assistance when needed.
Work payer response and rejection reports while meeting departmental productivity and quality review standards.
Maintain knowledge of payer requirements, UB-92 standards, hospital, clearinghouse, and payer system functionality, and hospital policies and procedures.
Follow management direction to resolve issues and provide support, education, and guidance to team members.
Perform additional duties as assigned.

Benefits

Medical, dental, and vision coverage.
Team member wellness program.
Inova matches the first 5% of eligible retirement contributions, starting on the first day.
Up to $5,250 per year in education assistance.
Up to $10,000 in student loan assistance.
Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, spouses or partners, and children.
Paid time off.
Paid parental leave.
Flexible work schedules.
Remote and hybrid career opportunities.