Patient Service Representative

Carolinas Center for Oral & Facial Surgery • Mechanicsville, VA

19d • $18 - $23

About The Position

Virginia Oral & Facial Surgery is seeking a motivated Patient Service Representative to support exceptional patient service in a fast-paced, dynamic oral surgery environment. The role focuses on creating a positive patient experience and contributing to a positive work environment. The company describes its culture as fostering family, purposeful work, individual accountability, and execution.

Requirements

• Two years of customer service experience.
• Experience in a medical or dental practice.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.
• Ability to lift 25 pounds.
• Ability to sit for prolonged periods.

Responsibilities

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform patient check-in and check-out, including collecting necessary information and payments.
• Obtain patient consents and authorizations, and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments.
• Maintain accurate and organized medical records.
• Support front-office operations and assist with other duties as assigned.

Benefits

• Medical insurance with employer contribution
• Dental insurance with employer contribution
• Vision insurance with employer contribution
• Life insurance
• Supplemental benefits
• Flexible spending accounts
• Dependent care accounts
• Paid time off
• Paid holidays
• Training programs
• 401(k) retirement plan with employer contribution
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed