Patient Service Representative

Akron Children's Hospital•Ravenna, OH

18d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and a positive patient experience. Duties include visit preparation, patient arrival and departure functions, payment processing, appointment scheduling, and front-desk support. This is an onsite PRN position for 16 hours bi-weekly, scheduled Saturday and Sunday from 9:00 a.m. to 6:30 p.m.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, and Word) or similar software.
Excellent interpersonal skills for communicating by telephone and face-to-face with patients, patient families, physicians, and facility staff.
Strong organizational skills and the ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance copayments.

Nice To Haves

Experience in a general office setting performing clerical or administrative duties.
Experience in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.

Responsibilities

Greet patients and families and respond promptly and compassionately to their questions and requests.
Perform assigned point-of-service activities, including visit preparation, copay collection, and patient tracking, under the supervisor’s direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect copayments.
Complete routine office duties such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front-desk inventory and communicate needs to the appropriate staff member.
Set and revise priorities based on workload, anticipate needs and deadlines, and help ensure the office runs smoothly.
Maintain the appearance of the department, including the cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Follow HIPAA requirements.
Perform other duties as required.