Patient Service Representative
Solis Mammography•Irving, TX
•Onsite
About The Position
The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, contributing to the organization's profitability. The representative works in a patient-focused environment emphasizing compassionate, exceptional care and a high-touch patient experience.
Requirements
- High school diploma.
- Basic knowledge of cash handling.
- Ability to read, write, and comprehend simple instructions and short correspondence.
- Ability to apply common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
- Ability to perform basic mathematical calculations.
- Ability to sit and/or stand for long periods.
- Experience using Microsoft Office Suite.
Nice To Haves
- Two years of healthcare registration or customer service experience preferred.
- Basic knowledge of medical terminology preferred.
- Knowledge of RIS software preferred.
Responsibilities
- Understand, promote, and demonstrate the Solis Way.
- Greet patients in a professional and friendly manner.
- Register patients accurately, enter demographic and insurance information into the Radiology Information System (RIS), and verify existing information.
- Explain forms to patients and assist with completion using paper or a tablet as needed.
- Scan paperwork that must be linked to patients’ medical records and maintain confidentiality.
- Collect patient payments and explain benefits based on insurance verification when necessary.
- Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
- Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
- Schedule and reschedule patients as necessary.
- Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
- Participate in front office training to stay current on policies and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- PTO
- Paid holidays
- Backup child and adult care
- Other unique benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
