Patient Service Representative

SPECIAL HEALTH RESOURCES FOR TEXAS INCORPORATED•Longview, TX

16d•Onsite

About The Position

The Patient Service Representative answers phones, schedules and greets clients, and provides administrative support to one or more programs. The role supports business-office operations, including purchasing requests, meeting-room coordination, correspondence, mail handling, database entry, and computerized and written reports. It also assists with Medicaid and Medicare billing and provides reception support to clinical and program staff. The position is located at the Woman and Child Health Center in Longview, Texas, and is full time. The representative helps maintain the waiting area, provides general information to the public, relays messages, and supports client scheduling and service coordination. The role includes checking clients in and out, collecting payments when due, recording sensitive client information using approved methods, and facilitating program admission or referrals to appropriate services. The position works closely with the Financial Eligibility Specialist and communicates with the supervisor about program matters, agency interactions, significant client information, trends, and unusual situations. The representative is expected to advocate for clients and conduct themselves in accordance with professional standards and agency policies.

Requirements

Completion of a program designed for Office Administration with one year of experience, or five years of experience in the office administration field.
Proficiency with MS Office applications, including Excel, Visio, Word, and PowerPoint; Outlook; Microsoft Teams; and EHR systems.
Ability to multitask and work efficiently in a fast-paced environment.
Good written and oral communication skills.
General PC background.
Ability to prioritize and schedule work activities.
Ability to complete documentation legibly and professionally.
Familiarity with community resources and ability to direct people to appropriate services.
Self-directive.
Ability to adhere to agency policies, dress code, and attendance policy.

Nice To Haves

Bilingual English-Spanish skills are preferred.

Responsibilities

Check and sort mail for staff, including checking mail at the post office.
Prepare confidential and non-confidential correspondence in a professional style and format.
Enter data and documentation into ECW databases accurately and promptly.
Make appointments and assist with staff scheduling and coordination.
Maintain an effective filing system and file information promptly.
Relieve other clerical staff as needed.
Provide the public with information about corporate services.
Assist direct care staff with client scheduling and service coordination.
Prepare computerized and manual reports, including programmatic and monthly reports requested by the supervisor.
Work closely with the Financial Eligibility Specialist.
Check clients in and out of the clinic and collect payments when due.
Schedule appointments for staff.
Record sensitive client information using approved methods.
Communicate with the supervisor about programmatic matters, agency interpersonal matters, significant client information, emerging trends, and unusual situations.
Communicate with clients, the public, and service providers in a friendly, cooperative, and professional manner.
Prepare vouchers and document purchase requests accurately and on time.
Prepare time reports and mileage records accurately and on time.
Advocate for clients and avoid derogatory or inappropriate remarks about them.
Facilitate program admission and referrals to appropriate services, such as inpatient treatment or mental health counseling.
Maintain professional conduct and comply with the agency dress code, attendance policy, and other agency policies.
Maintain the waiting room, provide general information, take and deliver messages, and support clinical and program staff.