Patient Service Representative

Family Health Centers of San Diego•San Diego, CA

11d•Hybrid

About The Position

Family Health Centers of San Diego (FHCSD) is seeking a Patient Service Representative - Physical Rehabilitation. This role is typically the first point of contact for patients, responsible for greeting, registering, and entering patient information into the electronic record system. The Patient Service Representative will also schedule appointments, collect payments, and verify insurance eligibility, adhering to cash handling policies and procedures. Depending on the area's size, this position may involve a high volume of patients.

Requirements

High School diploma or GED equivalent required.
1 – 3 years of experience related to administrative/clerical support, or customer service required.
Bilingual English/Spanish required.
Traveling between sites and other locations is occasionally required.
Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
Reasonable accommodation may be provided on a case-by-case basis.
Mileage and other reimbursement governed by policy.

Nice To Haves

Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.

Responsibilities

Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients.
Screen for eligibility and financial assistance.
Follow policies and procedures in collecting and handling cash.
Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
Confirm, request, and process referrals and authorizations for specialty services.
Contact patients to schedule appointments and make reminder/recall notifications.
Respond to customer billing and payment inquiries on an as needed basis.
May escalate billing issues as needed.
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
Performs other duties as assigned.