Patient Service Representative

Forefront Dermatology•Richland Township, PA

21d

About The Position

The Patient Service Representative is the primary point of contact for patients arriving at a dermatology or plastics clinic. The role supports patient registration, electronic practice management and health records, payment collection, appointment scheduling, and accurate financial reporting to the Forefront Billing Department. The representative also supports clinic operations by managing patient communications, records, referrals, retail transactions, and daily cash reconciliation while following company procedures and compliance requirements.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Comfort navigating electronic health record and scheduling systems.
Strong organizational, communication, and customer service skills, with the ability to multitask in a fast-paced clinical environment.
Ability to collaborate with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
Ability to handle sensitive information discreetly and maintain patient confidentiality in accordance with HIPAA.

Nice To Haves

Up to one year of medical office or front desk experience.
Dermatology and/or plastics experience.

Responsibilities

Open and close the clinic daily, including counting the cash box, documenting transactions, and reconciling daily payment totals.
Greet and check in patients; verify and update demographic, insurance, and consent information in electronic health record and scheduling systems.
Collect co-pays, account balances, and cosmetic payments; process retail sales, provide receipts, and maintain accurate daily cash logs.
Manage the waiting room and inform patients about delays as needed.
Monitor the daily schedule for additions, cancellations, and no-shows, and schedule appointments according to company procedures.
Contact patients as needed to fill schedules and manage recalls.
Handle handoffs and escalations from billing and the central call center as needed.
Scan and manage electronic health record documents, including referrals, lab results, prior authorizations, and medical record releases.
Prepare next-day appointments by printing fee tickets and reviewing charts for required forms, referrals, and eligibility; contact patients to collect information for payor verification when needed.
Sell and track cosmetic products and other retail items according to standard operating procedures, including recording and collecting payments and managing inventory.
Answer incoming calls promptly, screen inquiries, take messages, and route calls appropriately.
Coordinate referrals and appointment requests according to company protocols, procedures, and clinician schedule templates to support accuracy and productivity.
Sort and distribute US mail and courier contents according to company policy.
Follow compliance requirements and complete mandatory training and meetings.
Perform other duties as assigned.