PATIENT SERVICE REP I

Covenant Health•Maryville, TN

22h•Onsite

About The Position

Patient Service Representative, All Women's Care. This is a Full Time position, 80 Hours Per Pay Period, Day Shift, located in Maryville, TN. The Fort Sanders Perinatal Center, part of Covenant Health, specializes in caring for women with high-risk pregnancies. For over 25 years, the center has provided expert guidance and advanced services for complex conditions such as multiples, maternal age, diabetes, hypertension, and infertility-related pregnancies. With locations in Knoxville, Morristown, and Sevierville, the team is dedicated to helping families make informed decisions and ensuring the safest possible outcomes for mothers and babies. The Patient Service Representative will provide administrative coverage for the patient service functions related to the operation of the physician practice. This role greets, assists, and directs visitors, patients, and others upon contact to the clinic. The representative also takes appropriate information from patients upon arrival.

Requirements

Excellent communication skills.

Nice To Haves

One (1) year customer facing/customer service and/or medical office experience preferred.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
Schedule patient visits with providers following established procedures and protocols. Obtain patient social demographic and medical complaint information necessary to schedule patients with appropriate providers. Answer all telephone calls and route accordingly.
Complete registration process to include obtaining accurate reason for visit, current demographic information, and verification of insurance coverage. Prepare patient chart and encounter form, and obtain necessary authorizations as required for billing and/or medical treatment. Receive and record changes in patient information.
Demonstrate familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
Assists in filing medical records as requested or needed.
Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Attend meetings as required and participates on committees as directed.
Collaborate with the patient, physician and other care team members as part of a team-based approach to overall patient care.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
Performs other duties as assigned.