Patient Service Rep
About The Position
Patient Service Representatives (PSRs) are crucial in Franciscan Physician Network's offices, serving as the initial point of contact for patients, families, and caregivers. This role involves providing information, direction, and support, collaborating with providers, management, and clinical staff to coordinate patient schedules and offer administrative assistance. A key aspect is compassionately discussing patient responsibilities regarding copayments, prepayments, and outstanding balances. Franciscan Health is a non-profit Catholic healthcare ministry operating primary and specialty care physician groups across Indiana and Illinois. Known for its mission of caring and values including Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship, Franciscan Health is one of the largest Catholic healthcare organizations in the Midwest. It encompasses 12 hospital ministries and over 1,000 employed physicians and advanced practice providers across more than 260 locations, many of which are nationally recognized Centers of Health Care Excellence.
Requirements
- High School Diploma/GED
- 1 year Customer Service Required
Nice To Haves
- 1 year Healthcare Preferred
Responsibilities
- Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance
- Work within an electronic medical records system
- Collect patient payments; applies payments and adjustments to patient accounts
- Balance daily encounter forms and cash drawers
- Perform additional daily administrative tasks based on practice specialty
Benefits
- Enjoy work life balance with consistent day shift schedule and observed holidays off work
- Professional development opportunities
- Enhanced benefits package with a pay structure to reward experience and expertise
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
