Patient Service Rep

The Surgical Clinic•Nashville, TN

2d•Onsite

About The Position

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive. Job Description: The Patient Service Representative provides excellent customer service both in person and over the phone, greets patients and visitors upon their arrival at the clinic, schedules appointments, maintains medical records, verifies insurance, and ensures that all experiences with our office meet a superior standard. Recognizing that surgery is a stressful time, it is crucial to confidently offer exceptional customer service.

Requirements

High School Diploma or GED is required.
Medical Terminology, specifically related to Vascular and General Surgery
Interpersonal/human relations skills, including telephone etiquette
Organizational skills
Electronic Medical Record
Ability to set priorities while multitasking
Ability to maintain confidentiality according to HIPAA guidelines
Knowledge of modern office equipment

Responsibilities

Provide excellent customer service to patients, referring physicians, and anyone that calls TSC clinic
Perform front office duties including, but not limited to: checking in patients and visitors for appointments and meetings, collecting copays, deductibles and self-pay balances; direct patient flow to ensure clinic efficiency; monitor waiting room.
Verifies demographics and insurance and obtain referrals/authorizations prior to visit
Closing out end of day reports, collecting all money received to balance with reports, then submitting to CBO
Send appropriate paperwork and/or letters to patients regarding appointments
Schedule appointments and maintain clinic schedules for multiple physicians
Maintaining multiline phone system; obtaining appropriate information to transfer calls to proper person
Maintain patient records and process medical record request following HIPAA guidelines
Scanning patient records into EMR
Distribute dictated office notes and letters to referring offices
File patient data upon receipt of information
Performing data entry, copying, faxing, emailing
Perform other related duties as assigned