Patient Service Rep

Brown Medicine

2d • Onsite

About The Position

The Patient Service Representative reports to the Practice Manager. This role involves greeting patients, performing registration check-in, answering phones, scheduling appointments, obtaining referrals and authorizations, performing discharge processes, and overseeing financial processes. Brown University Health employees are expected to embody the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors including Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. Brown University Health is Rhode Island's largest health system and private employer, a not-for-profit health system based in Providence, RI, comprising three teaching hospitals of The Warren Alpert Medical School of Brown University, community hospitals, and the largest multi-specialty practice in Rhode Island. The organization is committed to providing equal employment opportunities and maintaining a diverse, inclusive, and equitable work environment that supports the holistic well-being of its employees and their families.

Requirements

• Knowledge normally acquired through completion of two year Medical Office Management program or equivalent experience in a physician’s medical office practice.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Nice To Haves

• EPIC experience preferred.

Responsibilities

• Oversees patient financial process to ensure payments are obtained and properly processed.
• Verifies that all necessary information is complete and accurate for referrals, authorizations, billing codes, diagnoses information, etc.
• Investigates and corrects and discrepancies prior to processing for charge posting.
• Completes encounter batch forms for assigned physicians on a daily basis.
• Completes end of day financial encounter package, including reconciliation of arrived patient schedule and time of service payments. Ensures delivery within established time frame.
• Assists with activities and special projects; serves as a resource to staff.
• Provides orientation to new employees regarding department policies and procedures.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree