Patient Service Representative – Children’s Cancer and Blood Disorders Unit – Full Time

University of Missouri Health Care • Columbia, MO

3d • $16 - $25 • Onsite

About The Position

MU Health Care is seeking a Patient Service Representative for its Children’s Cancer and Blood Disorders Unit. The role supports a compassionate, collaborative, patient-centered experience by welcoming patients and families, addressing concerns, maintaining organized and inviting spaces, and managing patient interactions, medical records, and technology. The position is on-site at University Hospital in Columbia, Missouri, and is scheduled Monday through Friday from 7:00 AM to 3:30 PM.

The representative coordinates with patients, families, and staff to resolve visit-related problems, communicates expected delays, handles calls and appointments, and supports registration, billing, and medical-record processes. Depending on the assigned location and responsibilities, duties may also include preparing patients for examinations, recording vital signs, performing point-of-care testing, and maintaining related equipment and supplies.

Requirements

• High school diploma, or an equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.
• Six months of experience with frontline customer service and guest relations duties and skills.

Nice To Haves

• Prior experience in a health care setting, hospital admissions, registration, or a medical office.
• Experience using medical terminology.

Responsibilities

• Collaborate with patients, families, and staff to handle and resolve problems during visits, and communicate expected delays to patients and ancillary service departments.
• Greet and escort patients and visitors; answer, direct, and place telephone calls as requested.
• Use guest relations skills when interacting with patients, visitors, and staff.
• Maintain the appearance of waiting rooms, reception areas, and offices, including straightening magazines, chairs, and other light furniture.
• Maintain working knowledge of office equipment, including fax machines, copiers, and phones.
• Request, prepare, and verify the completeness of patient medical records and physician orders.
• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals.
• Manage copay collections, prepare billing documents using knowledge of ICD-9, CPT-4 coding, and managed care plans, obtain signatures, and process hold bills.
• Perform patient check-in and check-out; batch, schedule, bump, cancel, and record no-shows for appointments; and maintain bed control.
• Conduct bedside patient interviews and use computer applications such as IDX/GE, PCS, and Cerner.
• Depending on location and assigned responsibilities, prepare patients for examinations, take and record vital signs, and print medication lists.
• Depending on location and assigned responsibilities, perform point-of-care testing and maintain POC equipment, supplies, and controls.
• Complete unit- or department-specific duties and expectations outlined in department documents.

Benefits

• Health, vision, and dental insurance coverage starting day one.
• Paid leave and paid time off, including ten holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED