Patient Service Representative

Solis Mammography•Denver, CO

7d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, contributing to the organization’s profitability. The position is based at 4700 E Hale Pkwy, Suite 450, Denver, CO 80220, and is full-time, 40 hours per week, Monday through Friday from 8:30 a.m. to 5:00 p.m., with up to two Saturdays per month. The representative provides front-office services and support, including patient registration, paperwork assistance, payment collection, appointment scheduling, and coordination of required diagnostic orders. The role also includes protecting patient confidentiality, reconciling payments, and participating in front-office training. The department emphasizes team collaboration, compassion and empathy, and improving healthcare accessibility, integration, and reliability.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients professionally and courteously.
Register patients completely and accurately, entering demographic and insurance information into the RIS and verifying existing information.
Explain forms and assist patients with completing them on paper or by tablet as needed.
Scan paperwork for inclusion in patients’ medical records while maintaining confidentiality.
Collect patient payments and, when necessary, explain benefits based on insurance verification.
Prepare paperwork for future appointments, including materials required for specific exams or payors.
Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to remain current on policies and procedures.