Patient Service Representative
About The Position
ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is prescribed for patients at risk of sudden cardiac arrest and provides protection while their condition changes. A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment and trains the patient and, when applicable, caregivers on its use and care. PSRs follow up as needed to support patient understanding and satisfaction. They may accept or decline assignments according to their schedules, and many assignments can be arranged during free time, before or after other work, or on days off. The role offers a competitive fee-for-service arrangement and schedule flexibility.
Requirements
- At least 1 year of patient care experience.
- Patient care experience must be in a paid professional environment, not as a family caregiver.
- Patient care experience must be documented on the resume.
- Complete a background check.
- Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance and/or a valid state ID.
- Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
- Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.
Nice To Haves
- Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, and EKG Technician.
Responsibilities
- Contact caregivers and family members to schedule services.
- Accept assignments that may take place during the day, in the evening, and/or on weekends.
- Travel to patients’ homes and healthcare facilities to provide services.
- Train patients and, when applicable, their caregivers in the use of the LifeVest.
- Program the LifeVest according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Review applicable paperwork with the patient and obtain the patient’s signature.
- Transmit the signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
- Manage device and garment inventory.
- Disclose any family relationship with a potential referral source.
Benefits
- Flexible scheduling, with the ability to accept or decline assignments.
- Competitive fee-for-service compensation.
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What This Job Offers
Education Level
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