Patient Service Representative

Metro Vein Centers•Floral Park, NY

2d•$20 - $25

About The Position

Metro Vein Centers is seeking a patient-focused Patient Service Representative to support front desk operations in a fast-paced outpatient specialty clinic. The role supports patient experience and clinic flow through check-in and check-out, appointment scheduling, insurance verification, payment collection, patient documentation, and front-office coordination. The ideal candidate communicates professionally with patients and providers, can multitask across phones and in-person interactions, and is comfortable with medical office technology and workflows. The position involves welcoming patients, managing appointments and records in an EMR, confirming insurance and collecting payments, answering questions about scheduling, billing, referrals, and treatments, and coordinating communication among patients, providers, and clinical teams. The representative also helps address patient concerns and maintains an organized, welcoming front desk. Metro Vein Centers describes itself as a growing specialty healthcare practice with more than 70 clinics across nine states. It emphasizes compassionate, patient-first care, teamwork, professional growth, and measurable results.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service experience required.
Strong customer service and communication skills in a patient-facing environment.
Ability to multitask among phones, scheduling, patient check-in, and administrative responsibilities.
Comfort working in a fast-paced outpatient medical office or clinic setting.
Strong attention to detail and accuracy when handling patient information and scheduling.
Professional demeanor and ability to de-escalate patient concerns calmly and effectively.
Comfort using EMR systems, scheduling platforms, and healthcare technology.
Team-oriented, proactive, and dependable work style.

Nice To Haves

Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting.
Experience with insurance verification, EMR scheduling, payment collection, or patient registration.
Bilingual English/Spanish skills; priority will be given to candidates with these skills.

Responsibilities

Greet and check in patients professionally, in person and over the phone.
Answer phones and schedule, reschedule, and confirm appointments in the EMR system.
Verify insurance eligibility, benefits, and patient demographic information.
Collect copays, coinsurance, balances, and required patient documentation.
Answer patient questions about scheduling, billing, referrals, and treatments.
Maintain accurate patient records and scan required documentation into the EMR.
Support clinic flow and communication among providers, patients, and clinical teams.
De-escalate scheduling issues and patient concerns professionally and empathetically.
Maintain a clean, organized, and welcoming front desk environment.