Patient Service Representative (Dekalb)
About The Position
Orthodontic Experts is seeking a Patient Service Representative to provide a welcoming experience and information to visitors while supporting front-desk operations and general administration. The role is based at 2496 DeKalb Ave, Sycamore, Illinois, and requires travel to the Algonquin clinic. When traveling to another clinic, the representative is expected to perform the duties and responsibilities of the role, including administrative tasks. The position also participates in marketing events and may take on other assigned tasks. The schedule is Monday through Wednesday, 8:45 a.m. to 5:00 p.m.; Thursday and Friday, 6:45 a.m. to 3:00 p.m.; two Saturdays per month; and two 9:45 a.m. to 6:00 p.m. shifts per month. Pay is $19–$20 per hour. Benefits listed for full-time employees include paid training, travel pay for qualifying travel to sister clinics, insurance and account options, paid time off, and other benefits.
Requirements
- High school degree or GED equivalent.
- Three years of customer service experience.
- Two years of patient service experience.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
Responsibilities
- Answer incoming phone calls and listen and respond to voicemails left on front-office phones.
- Check in new and existing patients and notify clinical staff when patients arrive.
- Collect required information from new patients, including registration forms, medical history forms, and HIPAA privacy notices.
- Check out patients, collect payments, and schedule their next appointments.
- Answer questions and provide information to walk-in patients.
- Keep the communication log up to date with patient and parent communications.
- Review the clinic's daily schedule for changes and look ahead to fill open appointment slots with bonding appointments, adjustments, or new-patient consultations at least two days in advance.
- Adjust clinic hours based on the schedule.
- Review bonding approvals and confirm that bonding appointments are approved and active with insurance the day before and the day of the appointment.
- Explain and reiterate the cancellation policy to patients.
- Print end-of-day reports.
- Maintain cleanliness in the office and reception area.
- Check and respond to office emails.
- Reconcile collected payments against reports and check credit card transactions.
- Call patients with outstanding balances.
- Perform role-related duties, including administrative tasks, when traveling to another clinic.
- Participate in marketing events.
- Handle cash.
- Perform other tasks as assigned.
Benefits
- Paid Patient Service Representative training.
- Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
- Medical, dental, vision, and life insurance.
- Short-term disability.
- Employee Assistance Program.
- Health Savings Account.
- Dependent Care Account.
- 401(k) and matching.
- Paid time off.
- Identity theft protection through LifeLock.
- MetLaw.
- Pet insurance.
- Free and discounted orthodontic treatment.
- Monthly bonuses.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
