Patient Service Representative OBGYN

Trinity Health•Nampa, ID

1d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic self-starter to join its OBGYN Clinic in Nampa, Idaho. The Patient Service Representative partners with physicians and clinical staff to manage patients’ administrative needs and help create a positive experience for patients and families. The role includes checking patients in, collecting co-pays and other payments, answering calls and taking accurate messages, scheduling appointments, verifying insurance eligibility, and updating information in the EPIC electronic medical record. The representative also supports patient registration, appointment flow, financial assistance and payment plans, and the daily operation of the reception area. This is a full-time, day-shift position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is based at the Nampa clinic and supports six providers alongside three other Patient Service Representatives. The team operates as a service line supporting work across Ontario, Caldwell, and Meridian; alternating workdays in Meridian may be available if desired.

Requirements

Previous customer service experience is required.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.
Friendly, detail-oriented, and quick to learn.

Nice To Haves

High school diploma or equivalent preferred.
Healthcare experience preferred.
Electronic health record experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Welcome and greet patients promptly while providing a positive customer service experience.
Register patients for appointments and complete required paperwork.
Verify and update patient and insurance information, including checking insurance eligibility.
Keep appointments on schedule by notifying providers when patients arrive and informing patients of delays and expected wait times.
Collect, record, and communicate patient financial responsibility for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork and manage patient payment plans.
Maintain business office inventory and equipment and order supplies.
Keep the reception area and work area neat.
Follow cash control policies and procedures, balance daily financial activities, and collect payments at the time of service.
Answer telephone calls, take accurate messages, schedule appointments, and update required information in EPIC.
Maintain confidentiality of patients’ personal and financial information and follow HIPAA guidelines.
Follow organizational policies and procedures and report needed changes.
Demonstrate the organization’s mission, vision, and values in work behaviors, practices, and decisions.