Patient Service Representative

WACO FAMILY MEDICINE • Waco, TX

26d • Onsite

About The Position

The Patient Service Representative performs patient registration, collects current and overdue service charges, prints receipts, secures a daily cash box, and reconciles daily charges and receipts. The role also answers phones, takes and forwards messages, schedules appointments, and verifies patient insurance information. The representative may travel to other clinics to cover shifts and must follow Waco Family Medicine policies and procedures as outlined in the employee handbook. Other duties may be assigned by the supervisor.

This is an entry-level, full-time position at Clinic D in Waco, Texas, with a day shift and an eight-hour shift length. The work takes place indoors and involves frequent computer and telephone use, long periods of sitting, and communication with patients. The position requires a high school diploma or equivalent; an associate degree is preferred. At least one year of customer service experience is required, while healthcare experience is preferred.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent written and verbal communication and customer service skills, including use of the AIDET communication model.
• Experience using Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to multitask and work in a fast-paced environment.
• Ability to use a multiline phone system.
• Valid driver’s license.
• Detail-oriented and patient-focused.
• Ability to understand and carry out simple or detailed oral and written instructions with retention.
• Ability to read and interpret detailed specifications.
• Visual and auditory accuracy.

Nice To Haves

• Associate degree preferred.
• Healthcare experience preferred.
• Bilingual in English and Spanish preferred, but not required.

Responsibilities

• Register patients.
• Collect current and overdue service charges and print receipts.
• Secure a daily cash box and reconcile daily charges and receipts.
• Answer phones, take and forward messages, and schedule appointments.
• Verify patient insurance information.
• Travel to other clinics to cover shifts as required.
• Operate office equipment, including a fax machine, printer, and scanner.
• Follow Waco Family Medicine policies and procedures as outlined in the employee handbook.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED