Patient Service Representative

California Proton Therapy Center LLC•San Diego, CA

25d•$24 - $27

About The Position

California Protons Cancer Therapy Center provides cancer treatments to patients with a range of diagnoses who travel from around the world. The Patient Services Representative (PSR) interacts with patients, families, staff, visitors, and physicians to enhance the experience of those visiting the center. The PSR manages patient interactions in person and through the call center, including identity verification, updating or confirming demographic and insurance information, and ensuring patients receive appropriate forms before appointments. The role also proactively identifies ways to improve the experience of patients, families, staff, and volunteers. This is a non-exempt position reporting to the Business Operations Supervisor. The listed salary range is $24.00–$27.00 per hour, depending on experience. Employees are offered medical, dental, vision, life insurance, short- and long-term disability, flexible spending, matching 401(k), a rich PTO plan, and enrichment opportunities. The center has a highly encouraged COVID-19 vaccination policy for staff.

Requirements

Proficiency with computer applications, Microsoft Office, and internet research.
Strong organizational skills and the ability to identify and solve problems with innovation and intuition.
Ability to maintain HIPAA confidentiality at all times.
Reasoning ability to define problems, collect data, and establish facts.
Excellent communication and customer service skills, including the ability to de-escalate issues.
Ability to adapt, prioritize, and meet deadlines.
Three to five years of customer service experience and skills.
Strong healthcare, call center, and patient advocacy experience.
At least one year of experience in a front office and/or business medical office position.
Ability to manage multiple priorities and patient expectations and escalate issues to appropriate management.
Ability to juggle multiple requests and work with departments and staff, physicians, and patients with differing expectations.
High school graduate or equivalent.

Nice To Haves

Radiation Oncology experience.

Responsibilities

Greet patients and guests professionally and with care, in person or by phone.
Register patients accurately by gathering information and entering relevant data into the system.
Work flexible hours to accommodate facility and patient needs.
Verify patient demographics and update information in person or by phone.
Schedule and confirm appointments by phone, including follow-up and diagnostic imaging appointments such as CT, MRI, and PET.
Ensure appropriate forms are completed correctly and assist patients as needed.
Keep track of patients in the lobby to ensure they do not leave before completing multiple appointments.
Work collaboratively with nursing, imaging technicians, radiation therapists, physicians, and other departments in person and by phone.
Multitask across scanning forms, scheduling appointments, and answering phone calls.
Receive calls, respond to inquiries, and route messages appropriately.
Assist with gathering department reports, statistics, and outcomes as needed.
Work with a team to complete tasks.
Upload CDs into MIM.