Patient Service Representative

RadNet • Millersville, MD

14d

About The Position

As a Patient Service Representative, you will join a dedicated, team-focused group of professionals working to deliver quality, value, and access in modern healthcare. The role supports a positive patient experience and helps coordinate care among patients, providers, payors, and regulators.

The schedule is Monday, Wednesday, and Friday from 8:30 a.m. to 5:00 p.m., and Tuesday and Thursday from 9:00 a.m. to 5:30 p.m. The position requires a customer-service focus, professional communication, sound judgment, and the ability to work effectively in a fast-paced environment.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Genuine passion for customer service, sound judgment, and the ability to remain professional in all situations.
• Effective, professional communication and interpersonal skills, and respect for patients, guests, and colleagues.
• Ability to thrive in a fast-paced environment, prioritize work using a structured approach, and provide high-quality customer service.

Nice To Haves

• Knowledge of medical terminology.
• Recent experience in a medical or radiology office.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments; confirm appointments; and notify staff of changes when necessary.
• Orient patients to preparatory and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others’ needs.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any company imaging center for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED