Patient Service Representative - Multi Specialties
About The Position
The Patient Service Representative (PSR) provides front desk coverage for multiple specialties, including OBGYN, pediatrics, endocrinology, nephrology, and pulmonology. Under general supervision and according to established policies and procedures, the PSR answers incoming calls, schedules appointments, greets patients, registers new patients in EPIC, and schedules laboratory and off-site diagnostic tests requested by physicians. The role verifies insurance eligibility and interprets covered benefits; processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system; and performs clinic set-up and other office support. This is a full-time, 40-hour-per-week position based at 1200 S York Street in Elmhurst, Illinois. Office hours are Monday through Friday, 7:30 AM to 8:00 PM, with rotating Saturdays from 7:30 AM to 1:00 PM. The schedule varies within those office hours. The role includes some travel to other locations and requires flexible hours to meet operational needs.
Requirements
- High school diploma or GED.
- Keyboard and computer skills.
- A valid driver's license is required if selected to perform related duties at an off-site location.
- If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.
Nice To Haves
- At least three months of previous business office or healthcare-based experience.
- Previous insurance, managed care, and integrative medicine experience.
- Medical terminology or coding experience.
- Bilingual Spanish skills are helpful but not required.
Responsibilities
- Provide front desk coverage under general supervision and according to established policies and procedures.
- Answer incoming calls and schedule appointments.
- Greet patients and register new patients in EPIC.
- Schedule laboratory and off-site diagnostic tests requested by physicians.
- Verify insurance eligibility and interpret covered benefits.
- Process patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system.
- Perform clinic set-up and other office support.
- Travel to other locations as required to meet operational needs.
Benefits
- Premium pay for eligible employees.
- Career pathways to promote professional growth and development.
- Medical, dental, pet, and vision options.
- Tuition reimbursement.
- Free parking.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
