Patient Service Representative

RadNet • Rockville, MD

25d

About The Position

The Patient Service Representative supports a quality patient experience in a radiology setting by greeting and registering patients, handling patient information and payments, managing appointments and calls, and coordinating with clinical staff. The role requires professional, respectful interactions with patients, families, coworkers, and the public, while safeguarding patient health information, property, medications, and financial information.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Ability to exercise sound judgment and remain professional in all situations.
• Effective professional communication and interpersonal skills, and respect for patients, guests, and colleagues.
• Ability to thrive in a fast-paced environment and prioritize work using a structured approach.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when needed.
• Orient patients to preparatory and safety protocols and provide facility directions when needed.
• Coordinate with back-office staff to support timely, effective patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information held on-site or in patient portals.
• Maintain professional behavior and respond to the needs of patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of the company's imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED