Patient Service Representative - Tulip Lane

Prevea Health • Howard, WI

25d

About The Position

The Patient Service Representative (PSR) welcomes, registers, and schedules patients and visitors in a friendly, positive manner. The role serves as a liaison between patients and medical staff and creates a positive first impression for people using Prevea Health services by phone, in person, or through MyPrevea.

This is a full-time, 40-hour-per-week position that is eligible for benefits. The role requires a high school diploma or GED. One to three years of experience in customer service, insurance, and/or a healthcare setting is preferred.

Requirements

• High school diploma and/or GED.
• Proficient telephone and computer skills, with clear and professional speaking abilities.
• Ability to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Ability to respond empathetically to patient needs by actively listening, asking appropriate questions, and looking for ways to provide assistance.
• Ability to multitask efficiently and adapt to fast-paced environments with frequently changing protocols and processes.
• Ability to interact effectively and positively with staff throughout the company.
• Knowledge of grammar, spelling, and punctuation to accurately type patient information and take messages.
• Ability to work independently and think critically using provided information.

Nice To Haves

• One to three years of experience in customer service, insurance, and/or a healthcare setting.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.

Benefits

• Full-time benefit eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED