Patient Service Representative

Solis Mammography•Frisco, TX

19d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, registering patients, and posting payments. The role supports outstanding patient care and keeps the center running smoothly, contributing to the organization's profitability. The position is based at 5757 Main Street, Suite 102, Frisco, Texas 75034, and is full-time, 40 hours per week, Monday through Friday from 8:00 a.m. to 4:30 p.m., with up to one Saturday per month from 8:00 a.m. to 12:00 p.m. The role provides front-office services and support, including patient registration, document handling, payment collection, appointment scheduling, and coordination of required diagnostic test orders. It also involves maintaining confidentiality, reconciling daily payments, and participating in front-office training. Solis Mammography describes its patient-focused culture as centered on compassionate, exceptional care and a high-touch experience.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients professionally and courteously.
Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
Explain forms and assist patients with completing them on paper or tablet as needed.
Scan documents that need to be linked to patients’ medical records and maintain confidentiality.
Collect patient payments, including explaining benefits from insurance verification when necessary.
Prepare paperwork for future appointments, including materials needed for specific exams or payors.
Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as needed.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on policies and procedures.