Patient Service Representative Supervisor

Lumexa Imaging • Madison, AL

4d • Hybrid

About The Position

Lumexa Imaging is actively searching for a Patient Service Representative Supervisor to join our team in Huntsville and Madison, Alabama. This role is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors. Key duties include interviewing patients to obtain demographic and financial information, scheduling and confirming appointments, verifying insurance, explaining financial responsibility, and collecting payments. The supervisor will also manage training, onboarding, recruiting, hiring, lead staff meetings, monitor timecards, conduct performance evaluations, define tasks and priorities, develop and monitor team performance through QA, and establish employee schedules to ensure adequate coverage. Other tasks and projects may be assigned.

Requirements

• 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• High School Diploma or equivalent required.
• Excellent customer service skills

Nice To Haves

• Experience in Authorizations and Insurance Verification Preferred

Responsibilities

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned
• Interviewing patients and/or families to obtain all demographic and financial information
• Scheduling and confirming patient appointments
• Verifying patient insurance
• Explaining financial responsibility to patient or patient representative
• Collecting same-day payments

Benefits

• Monthly Bonus Opportunity
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pharmacy Plans
• 401(k)
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED