Patient Service Representative Specialist - Float Team

Christie Clinic•Champaign, IL

1d•$16 - $22•Hybrid

About The Position

Christie Clinic's department of Floats is seeking a full-time Patient Service Representative Specialist. This role acts as a liaison between patients and medical staff, performing duties such as greeting patients, updating demographic and insurance information, collecting payments, and scheduling appointments. Travel to all Christie Clinic locations within a 60-mile radius of Champaign, Illinois is required, with reimbursement for mileage and travel time. A quarterly retention bonus is available for team members in good standing after 90 days of employment.

Requirements

High School Diploma or equivalent

Nice To Haves

Experience in a medical office setting

Responsibilities

Greet patients and visitors in an efficient, professional, and courteous manner.
Promptly answer a high volume of phone calls and schedule patient appointments with providers.
Fax signed documents and maintain a file system for Radiology, Physical Therapy, and Cardiology orders, mail order prescriptions, and any other faxed papers.
Prepare patient charts for patient check-in for office visits, labs, etc.
Stamp all papers, results, medical records, etc., and send to HIM to be scanned.
Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.
Assist clinical teams as requested and within their scope.
Work on in-basket and work queues.
Assist with obtaining prior authorizations/necessary paperwork for patients.
Participate in departmental huddles.
Provide a check-in process for patients for multiple departments.
Collect Copayments and Prepayments.
Verify and update necessary demographic and insurance information.
Maintain provider schedules.
Keep a neat and orderly work and lobby area.
Maintain relevant office supplies for department effectiveness.
Distribute mail to appropriate staff members.
Schedule referral visits, tests, labs, and appointments, as requested.
Ensure patient completes all paperwork pertaining to the office visit, including insurance information, etc., prior to the patient seeing the provider.
Post any payments, including co-payments, payments toward account balances, collections, etc.
Change the financial class for charges on a patient’s account that need to be filed to update insurance.
Maintain and balance the payment drawer at the end of the day, including cash, checks, and charges.