Patient Service Representative Float

Advocate Health and Hospitals Corporation•Fond du Lac, WI

1d•Onsite

About The Position

This is a full-time position with Advocate Health, supporting Women's Health, Pediatrics, and Lab departments. The role involves a variety of administrative and patient-facing duties in a medical office environment. The hours can vary, including potential Saturday rotations, and the pay range is $19.80 - $29.70 per hour.

Requirements

High School Graduate.
No experience required.
Excellent customer service skills.
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Responsibilities

Greets patients and visitors and responds to routine requests for information.
Answers telephone, screens calls, and takes messages.
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.