Patient Service Representative Float
About The Position
This role involves providing a warm, professional welcome for every visitor, guiding them through the check-in/out process, and ensuring their records are accurate and up-to-date. The position also involves proactively managing schedules, confirming appointments, and handling medical record requests. Additionally, the role assists patients by verifying insurance authorizations and precertifications, and helps them navigate co-payments and billing questions. The representative will also be responsible for submitting daily service charges, reconciling deposits, and providing essential clerical support.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Responsibilities
- Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
- Proactively manage schedules, confirm appointments, and handle medical record requests.
- Assist patients by verifying insurance authorizations and precertifications ahead of time.
- Help patients navigate co-payments and billing questions with transparency and empathy.
- Submit daily service charges, reconcile deposits, and provide essential clerical support.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
