Patient Service Representative - Scheduling

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

16h•Onsite

About The Position

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mission Statement: Restoring hope and freedom through rehabilitation. Employment Value Proposition: At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Requirements

Minimum of the GED/Diploma, Associates degree preferred
Computer experience with high accuracy level of data entry.
Excellent telephone and customer service skills.
Outstanding organizational, interpersonal, communication, and overall customer service skills.
Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.

Nice To Haves

Bachelor’s Degree in a health-related field
Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.
Working knowledge of ICD-10-CM and CPT coding classification systems.
Knowledge of medical terminology and clinical rehabilitation.

Responsibilities

Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
Manage calls from insurance/care managers to coordinate multi discipline care for patients
Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
Provide various other responsibilities and clerical/therapist support as delegated by Manager
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.