Patient Service Representative (PSR) Float - Outpatient Oncology Clinics

American Addiction Centers • Burlington, WI

6d • Hybrid

About The Position

The Patient Service Representative (PSR) Float will be assigned to one of five sites within Aurora Cancer Care’s 13 clinics, including St. Luke’s (Suite 980 and VLCC), South Shore, Racine, Kenosha, and Southern Lakes (Burlington). This role requires orientation to be completed within 4 months of the hire date, with a minimum of 16 hours of availability and a minimum of 8 hours worked per month. The clinics operate from 8:00 AM to 5:00 PM, Monday through Friday, with no weekend or holiday work expected.

Requirements

• Orientation must be completed within 4 months of hire date.
• Must provide 16 hours of availability.
• Must work a minimum of 8 hours per month.
• High School Graduate.
• Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception.
• Excellent customer service skills.
• Demonstrated ability to effectively act as a resource to other staff.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

Nice To Haves

• None Required.

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Coordinates the scheduling of more complex patient appointments, tests and procedures.
• Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food / beverage consumption guidelines, check-in procedures, directions to facilities, etc.).
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements.
• Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
• Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May educate patients, staff and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends.
• Acts as a resource to patient services staff, resolving moderately complex patient concerns.
• Assists department leadership with orientation and training for patient services staff.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED