Patient Service Representative Lead

St Francis Hospital • Colorado Springs, CO

1d • $20 - $32 • Onsite

About The Position

The Patient Service Representative Lead partners with clinic leadership to oversee the patient service team and provide comprehensive clerical and office support within a physician clinic. The role supports reception, telephone management, medical records, charge entry, referrals, and information retrieval. It also facilitates communication and collaboration among the healthcare team and patients and families to meet physical, emotional, and spiritual needs, while demonstrating personal accountability for relationship-based care and the organizational mission.

The lead resolves problems and ensures compliance with medical regulations and office standards for quality patient care and customer service. The role assists in overseeing patient service representatives, preparing work schedules to provide adequate staffing for patient volume, and partnering with management and HR to recruit, hire, orient, and train new staff. The position also greets patients and caregivers and provides assistance in a manner reflecting high-quality service and professional teamwork.

Requirements

• High school diploma or GED.
• Two years of experience working in a healthcare setting.
• Knowledge of medical terminology and medical insurance payers.
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic computer software knowledge.
• Strong leadership abilities, organizational and clerical skills, attention to detail in medical record management, and effective communication and collaboration skills.

Nice To Haves

• Experience in an outpatient clinic or physician office.

Responsibilities

• Resolve problems and ensure compliance with medical regulations and office standards for quality patient care and customer service.
• Assist with overseeing patient service representatives in accordance with policies, procedures, and work guidelines.
• Assist in preparing work schedules to ensure adequate staffing for patient volume.
• Partner with the management team and HR in recruiting, hiring, orienting, and training new staff members.
• Greet patients and caregivers and provide needed assistance with professionalism and a focus on high-quality service.
• Support reception, telephone management, medical records, charge entry, referrals, and information retrieval.
• Facilitate communication and collaboration among the healthcare team and patients and families to support their physical, emotional, and spiritual needs.
• Function effectively within inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED