Lead Patient Service Representative | Brentwood
About The Position
The Lead Patient Service Representative oversees daily operations of the front desk division and supports Patient Service Representative staff with registering new and former patients and scheduling appointments using Epic and the RIS/PAC system. The role maintains current knowledge of the practice management system and related procedures to train employees and keep training materials up to date. It identifies procedural or training issues and communicates them and other concerns to management. The Lead Patient Service Representative also fills in at the front desk as needed. The position is with Premier Radiology, a Radiology Partners practice serving the Greater Nashville area. The practice provides outpatient imaging at community-based locations and emphasizes high-quality care, patient experience, clinical excellence, and a collaborative, safety-focused culture. The posting describes work-life balance in an outpatient setting with no on-call shifts or overnights, along with opportunities for modality cross-training and professional growth.
Requirements
- At least two years of work experience, preferably in a medical office setting.
- Solid understanding of medical terminology.
- Knowledge of clinical policies, including safety, privacy, and HIPAA regulations.
- Positive attitude and patient-focused mindset.
Nice To Haves
- Work experience in a medical office setting.
Responsibilities
- Oversee daily operations of the front desk division.
- Assist Patient Service Representative staff with registering new and former patients and scheduling appointments using Epic and the RIS/PAC system.
- Maintain current knowledge of the practice management system and related procedures to train employees and maintain up-to-date training materials.
- Identify procedural or training issues and communicate them, along with other issues, to management staff.
- Fill in at the front desk as needed.
Benefits
- Health and wellness coverage options.
- 401(k) with employer offerings.
- Paid time off and paid holidays.
- Incentive and productivity programs, where eligible.
- Family planning and telehealth benefits.
- Opportunities for modality cross-training and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
