Lead Patient Service Representative
About The Position
Premier Radiology, a Radiology Partners practice, is seeking a Lead Patient Service Representative for its outpatient imaging practice in Brentwood, Tennessee. The role oversees daily front desk operations and supports Patient Service Representatives with registering new and former patients and scheduling appointments using Epic and the RIS/PAC system. The lead maintains current knowledge of the practice management system and related procedures, trains employees, and keeps training materials current. The role also identifies procedural or training issues, communicates them to management, and fills in at the front desk as needed. The position is full-time and on-site.
Requirements
- At least two years of work experience, preferably in a medical office setting.
- Solid understanding of medical terminology.
- Knowledge of clinical policies, including safety, privacy, and HIPAA regulations.
- Positive attitude and patient-focused mindset.
Responsibilities
- Oversee daily operations of the front desk division.
- Assist Patient Service Representative staff with registering new and former patients and scheduling appointments using Epic and the RIS/PAC system.
- Maintain current knowledge of the practice management system and related procedures.
- Effectively train employees and maintain up-to-date training materials.
- Identify procedural or training issues and communicate them, along with other issues, to management staff.
- Fill in at the front desk as needed.
Benefits
- Health and wellness coverage options.
- 401(k) with employer offerings.
- Paid time off and paid holidays.
- Incentive and productivity programs where eligible.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
