Patient Service Representative Lead - NH Neurospine - Full Time

SolutionHealth • Concord, CA

1d • Onsite

About The Position

Under the direction of the Practice Manager, this role supervises the effective delivery of front desk operations, registration, and revenue cycle activity within the EHS Practice, while also working alongside Patient Service Representatives. The position participates with management in the development of department-specific projects aimed at continual workflow improvements and supports the mission, vision, and values of Elliot Health System. This is a full-time position with a work shift of Monday-Friday, 8:00 am - 5:00 pm, covering both Bedford and Concord locations.

Requirements

• Associates degree or equivalent required.
• Two to three years' experience in a health care setting performing similar work activities including, but not limited to clerical, billing or insurance processing required.
• Proficiency in MS Office required.

Nice To Haves

• Previous supervisory experience preferred.
• Experience with Epic EMR preferred.

Responsibilities

• Assists Practice Manager in effective delivery of all functions around general office operations for the practice.
• Development of department specific project work towards continual workflow improvements and managing department growth.
• Establishes PSR coverage schedules for Practice clerical team, triaging and staffing unexpected absences as needed.
• Maintains various databases to include Microsoft Access and Excel based department files as assigned.
• Oversight of department medical records requests process.
• Completion of monthly chart review audit.
• Performs all duties of EHS PSR as needed.
• Maintains workload at the established productivity standard for assigned area.
• Interacts and communicates professionally with co-workers, management and patients.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree