Patient Service Representative - Rehab Services - Full Time - Nashua, NH

SolutionHealth • Nashua, NH

4d • Onsite

About The Position

The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection.

Requirements

• High School Diploma or equivalent
• Knowledge of reception tasks, clinic workflows, and office procedures
• Basic computer skills with proficiency in Microsoft Office
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Ability to work independently and as part of a team
• Effective written and verbal communication skills
• Professional demeanor with a caring, customer-service–focused approach

Nice To Haves

• Minimum of one year of customer service experience
• Understanding of medical terminology

Responsibilities

• Greet, direct, and register patients in a professional and compassionate manner
• Answer incoming telephone calls and provide general information
• Schedule appointments and enter, track, and manage referrals
• Collect and accurately process co-payments and daily batches
• Obtain, verify, and update patient demographic and insurance information
• Scan, index, and file documentation within the medical record
• Process insurance requirements and communicate effectively with patients and staff
• Schedule interpreter services, including live interpreters and translation technologies
• Maintain compliance with HIPAA and confidentiality regulations
• Stay current with EPIC upgrades, policies, and procedures
• Participate in process improvement initiatives
• Identify safety concerns and notify appropriate personnel
• Provide back-up support to other administrative staff as needed
• Attend mandatory training and in-services

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & paid training courses for continued career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED